Yorkdale.com

• High school diploma or equivalent formal education 
• 1 year retail selling experience (in retail fashion, an asset); 
• Strong leadership skills and the ability to motivate people to achieve sales objectives; 
• Excellent communication (verbal/written) and customer service skills; 
• Service oriented with a high interest in fashion; 
• Team oriented; 
• Willing to work retail hours; 
• Willing to relocate according to company's needs; 
• Physical requirements: able to bend, climb ladders, lift and move boxes up to 35 lbs (=16kg)

General Qualifications:

-2-4 years of supervisory experience in the field or related area

-ability to communicate effectively both written and verbal and have strong listening skills

-requires sufficient endurance to perform tasks over long periods of time

-ability to cope with pressure, multiple deadlines and working under pressure

-ability to prioritize and balance multiple tasks simultaneously

-ability to work effectively and cooperatively with co workers

Candidates must be skilled and experienced retail managers who have a passion to deliver unparalleled customer service and sales results. A minimum of 1-2 years of management experience required; specialty apparel retail management is preferred. 

The Manager is responsible for: 

• Following the company's standards while maintaining and increasing the sales of the store 
• Hiring, training and developing the sales team
• Leading by example and offering the best customer service possible 
• Controlling and managing all staff related issues
• Keeping track of inventories
• Taking good buying decisions as well as taking calculated risk concerning up coming collections
• Respecting visual merchandising standards
• Prioritizing task and delegation some responsibilities
• Providing Spain with constant feedback of the product 

Experience in luxury retail, and customer service is a must!

Candidates must be skilled and experienced retail managers who have a passion to deliver unparalleled customer service and sales results. Open schedule availability is required. A minimum of 2-3 years of management experience is required; specialty apparel retail management is preferred.

Responsibilities include:

Delivers a best-in-class, captivating, branded customer experience that builds loyalty and enables
consistent sales and profit growth

Execute visual standards and maintain a safe, inviting store appearance

Maximize sales potential by coaching to associate behaviors on the sales floor and in the
backroom

Analyze the business, create and communicate clear action plans that optimize results

Assist in meeting payroll targets by ensuring appropriate sales floor coverage and maintaining a
selling focus

Limited Brands Canada offers a competitive salary and a comprehensive benefits package, along
with excellent opportunities for personal and career development.

Apply now for a chance to build your career with a dynamic, industry-leading organization!

If you are interested in applying, please email your resume and cover letter to
ontariorecruiter@limitedbrands.com or apply online at http://www.limitedbrands.jobs

We thank all applicants for their interest however only those selected for an interview will be
contacted.

The Associate Manager facilitates all training and leads the selling culture.

Ownership:

• Motivate, drive & lead the team
• Control and administer daily sales
• Meet all legal and regulated obligations & policies by the Company and by law
• Ensure appropriate levels and staffing
• Maintain proper processing standards and visual/merchandising directives
• Ensure asset protection standards are met

Qualifications

• Proven leadership experience
• High school or post secondary education in business management an asset
• 2+ years retail management experience in the fashion or restaurant sector
• Admirable communication skills
• Passion for retail

Please bring your resume into the store or apply online at www.wherepassionworks.ca

POSITION

The Key Holder works closely with the Store Manager and Assistant
Manager to effectively and efficiently run a charged up/fun and productive
Store environment.

OWNERSHIP

∙ Assist with merchandising to maximize sales and margin dollars
∙ Support Management with leading and developing the Store team
∙ Adhere to and enforce all Company policies and procedures

BEHAVIOURS AND SKILLS REQUIRED

∙ 1 year previous retail experience preferably in a leadership role
∙ Works well in a team-oriented environment
∙ Charged up about surf and the fashion industry
∙ People-oriented
∙ Effective leader and communicator who reflects the Companies values
  in both attitude and attire.

Please bring your resume into the store or apply online at
www.wherepassionworks.ca

Position
The Assistant Store Manager assists the Store Manager in facilitating all training and
developing the selling culture.

Ownership

• Motivate & coach the team

• Control and administer daily sales

• Ensure compliance with legal and regulated obligations & policies set by the

Company and by law

• Assist with recruitment and retention initiatives

• Assist the Manager with maintaining proper processing standards and visual

standards

• Assist with asset protection within the Store

BEHAVIOURS AND SKILLS REQUIRED

• Passionate about leading a team

• Post secondary education in business management - an asset

• 1-2 years retail experience in the fashion or restaurant sector

• Admirable communication skills

• Passion for retail

Please bring your resume into the store or apply online at
www.wherepassionworks.ca

RESPONSIBILITIES:

• Assist Store and Associate Managers in managing all personnel, product and merchandising functions, business processes and store results
• Direct and motivate the store team to provide unparalleled, spirited service to all customers, generate sales and profit, minimize losses and ensure the store is visually distinctive and impeccably maintained
• Maximize employee productivity
• Ensure compliance and consistent execution of company Policy & Procedures and established Best Practices
• Create an environment which is spirited and results-driven
• Assist in employee training and development

QUALIFICATIONS:

• Minimum two years management experience, preferably in a retail clothing environment, or equivalent senior management experience
• Minimum high school education or equivalent. Bachelor’s degree in business or related field preferred
• Ability to communicate with customers and store personnel
• Physical capacity to maneuver around sales floor, stock room, and office, lift heavy objects, stretch, and bend
• Aptitude with cash register and office computer
• Willingness to work a flexible schedule to meet the needs of the business, which may
• require evening, weekend, and holidays shifts.

TOMMY HILFIGER OFFERS:

• Competitive salaries
• Medical benefits for full-time employees
• Generous discounts on merchandise
• Training and development
• Career growth opportunities

If you are interested in this position, please send your résumé to evaughan@tommy.com .

Please note that only selected candidates will be contacted. Tommy Hilfiger is an equal-opportunity
employer with international success and a growing presence in Canada.

For more information about our current career opportunities: www.tommy.ca

RESPONSIBILITIES:

•Manage all personnel, product and merchandising functions, business processes and
store results
•Direct and motivate the store team to provide unparalleled, spirited service to
all customers, generate sales and profit, minimize losses and ensure the store is
visually distinctive and impeccably maintained
•Maximize employee productivity, ensure compliance and consistent execution of
company Policies & Procedures and established Best Practices
•Create an environment which is spirited and results-driven
•Train and develop Associate and Assistant Managers and be responsible for
employee development directly or through members of the management team

QUALIFICATIONS:

•Minimum of three years of Store Manager experience, preferably in a retail clothing
environment, or equivalent senior management experience
•Minimum high school education or equivalent. Bachelor’s degree in Business or
related field preferred
•Ability to communicate with customers and store personnel
•Physical capacity to manoeuvre around sales floor, stock room and office
•Aptitude with cash register and office computer
•Willingness to work a flexible schedule to meet the needs of the business

TOMMY HILFIGER OFFERS:
• Competitive salaries
• Medical benefits for full-time employees
• Generous discounts on merchandise
• Career growth opportunities
• Training and development

If you are interested in this position, please send your résumé to evaughan@tommy.com.

Please note that only selected candidates will be contacted. Tommy Hilfiger is an equal-
opportunity employer with international success and a growing presence in Canada.

For more information about our current career opportunities: www.tommy.ca

Responsibilities:

Customer Focus

• Leads by example by providing quality customer service
• Coaches the team on discretionary services and clienteling
• Acts in the best interest of the customer
• Delivers above and beyond service

People and Self Development

• Provides timely and constructive feedback to associates
• Delivers performance counseling
• Receives feedback in an open and receptive manner
• Takes ownership of self development
• Trains the team on J.Crew standards
• Recruits and retains a staff that reflects the needs of the business

Drive and Produce Results

• Performs division of responsibilities with competence and minimal supervision         
• Delivers results in all Key Performance Indicator’s through successful selling manager role
• Maintains a visually enticing store that is neat clean and organized

Communicate Effectively

• Participates in store meetings, management meetings, and business partner visits
• Provides global feedback and offer possible solutions to corporate / store business partners
• Utilizes store director and associate managers as partner in communication chain
• Sets clear expectations and provides direction on how to achieve them

 Decision Making

• Prioritizes workload to maximize efficiency and minimize impact on customer experience 
• Seeks creative solutions to challenges
• Adapts management style as necessary to the audience

Foster Teamwork and Develop Partnerships           

• Maintains a healthy work environment for team 
• Serves as a business partner to Regional Visual Merchandise Manager, Regional Director, Market Director, and Store Director
• Supports new initiatives
• Interfaces with all levels of management and associates in a manner that promotes learning and mutual respect

Qualifications:

• BS/BA degree or equivalent combination of education and experience sufficient to successfully perform essential functions of the job.
• Three to five years retail management experience
• Must be customer focused
• Ability to communicate effectively and provide feedback as needed
• Must be able to build relationships in order to foster teamwork and develop partnerships.
• Basic computer skills
• Strong eye for fashion
• Physical requirements:  lift /carry/move 40 lbs minimum including fixtures and product.
• Must be able to work a flexible schedule including holidays, overnights, weekends
• Ability to actively supervise the sales floor

We are committed to affirmatively providing equal opportunity to all associates and qualified applicants without regard to race, color, ancestry, national origin, religion, sex, marital status, age, sexual orientation, family status, physical or mental disability or any other basis protected under applicable law.

• Knowledgeable about all Links of London products and able to demonstrate them to advantage
• Strives to understand and respond to customers’ needs/problems
• Checks understanding of customers’ needs if unsure
• Meets and wherever possible exceeds customers’ expectations
• Responds to requests in a polite and friendly manner
• Takes responsibility for ensuring requirements are seen through to the end
• Keeps customer informed of progress, particularly to ensure deadlines are met

Commercial Awareness
• Aware of requirement to meet sales targets and monitors own performance
• Demonstrates ambition and aspires to succeed in achieving and
• delights in exceeding sales targets
• Has knowledge of all Links of London products and their attractions
• Is sensitive to cost implications and makes every effort not to waste Company’s money


Company and Team Contribution
• Demonstrates a desire to be part of the team and shares in the Team’s success
• Helps colleagues achieve store targets
• Acts as a buddy for new employees
• Takes pride in being part of the Links organisation


Planning and Organising
• Can be relied upon to demonstrate good timekeeping
• Works to given time frames and anticipates likely workflows to manage own time effectively
• Uses questioning to check priorities and deadlines objectives
• Identifies and communicates conflicts when they occur
• Considers impact of own and others’ work
• Flexible and able to deal with unexpected queries and demands
• Responds well to change and copes with additional pressure and workload
• Asks for assistance when required
• Adheres to established processes and procedures
• Offers assistance to others in order to ensure that team targets are achieved


Motivation and Values
• Motivated by a desire to carry out role to the highest standards
• Is eager to learn from others and continuously improve way of working
• Is enthusiastic about role and keen to contribute to the team/dept.
• Collaborates willingly and effectively with others

Department: Retail


Position Reports to: Store Manager


Purpose of position
To support and, in the absence of the manager, manage the overall operation of the store and
contribute to the assigned store productivity, sales and productivity goals ensuring that they are met
or exceeded. To assist in the store’s provision of excellent customer service support ‘clientelling’
and preferred customer programs and supervising staff members’ activity in this area. To work with
the Store Manager to ensure that merchandising objectives, operating standards and controllable
costs are managed effectively. To assist in the implementation of store planning and staff
development programmes to achieve sales, profitability and development objectives.


Key Result Areas
•To contribute to the achievement of sales and profit targets and corporate and individual productivity goals for self, team and store to maximise customer conversion and add on selling results by close monitoring of KPI performance. To take appropriate action in conjunction with the store manager to address performance issues where necessary.

• To assist in the Store’s planning, co-ordination and implementation of events and the promotional calendar

• To assist the store manager to communicate, monitor and maintain the highest standards of
customer care within the Store.

• To assist the store manager in the recruitment, training, motivation and development of the team to optimise store performance to reflect the brand qualities. To assist the store manager in ensuring that all staff possess excellent product knowledge and are regularly trained on new products and approaches.

• To ensure that all staff adhere to policies and procedures in respect of Health and
Safety security in the store at all times.

• To assist in the maintenance of the highest standards of visual maintaining the highest
housekeeping standards.

• To ensure that stock levels are regularly reviewed to maximise sales and liaise directly with
the visual merchandising team to ensure store adheres to the required standards. Where
necessary, take corrective action.

• To ensue that all customer complaints are dealt with in a sympathetic and timely manner and
that a monitoring process is established in order that effective and timely solutions to customer
issues are put in place.

• To develop action plans to increase sales, address problem areas and capitalise on trends and
identify ways to increase sales through analysis of the store business sales reports.

• To be accountable for regular cycle counts to maintain data integrity and undertake regular
preparation and execution of bi-annual stock takes.

• To ensure effective communication to all team members of store performance on a daily, weekly
and monthly basis.

• To be accountable for health and safety matters for the store/concession




Qualifications, Knowledge and Experience: (in bold are mandatory)
Skills and Knowledge
• Influencing and communication skills
• The capacity to establish credibility and authority quickly
• Strong numerical and verbal reasoning skills
• Strong sales flare
• Self motivator and leader


Experience:
Demonstrable success gained as a sales consultant position with a recognised brand
Past experience as an assistant store manager
Luxury brand experience preferably in a retail environment


Competencies and Personal Attributes:
• Understand and represent the brand attributes
• Demonstrates an ability to lead, motivate, train and develop a team through active management
• Excellent communication skills both externally and at all levels in the company, both written and
verbal
• Enthusiastic, self-confident and self-motivated
• Enjoys detail, accuracy and is analytical
• Willing to adapt and take on new challenges and driven to continually improve
• Always presents a professional image
• Shows ‘hunger’ and ambition to drive through initiatives and change to achieve company targets
• Demonstrates an ability to plan the work of the team to achieve the company goals
• Successfully able to handle multiple demands and competing priorities
• Is aware of constraints and analyses risks
• Ensure all team/department reporting is completed on a timely basis
• Professionalism is maintained under all circumstances
• Works effectively and efficiently
• Prepared to go the extra mile to achieve targets
• Seeks opportunities to be proactive and pre-empt client needs
• Demonstrates respect and politeness and regularly exceeds customer expectations
• Liaises frequently with customers to keep them fully informed
• Shows innovation and initiative in setting customer care standards