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Guest Services

To make shopping even more of a pleasure, Yorkdale offers a range of Guest Services tailored to every need. Valet parking and baby strollers, vanity kits for last-minute beauty needs, Wi-Fi and a shopping app are only a few of the ways we are entirely at your service.

Our exclusive collection of guest services includes:

  • Information and directions
  • Gift cards
  • Gift wrapping (nominal fee)
  • Lost & Found
  • Complimentary wheelchairs
  • Stroller rental stations (suitable for children ages 2 & up)
  • Valet Parking



Did you lose an item while visiting the shopping centre?

Call our Security Department at 416.256.5097


  • Reservations for tables in  our Food Collection – Call 647.274.3688 to speak to a Concierge Representative to make a reservation today!
  • Complimentary glasses of fruit-infused water
  • Complimentary monthly issues of magazines
  • Vanity Kits
  • Ticketmaster
  • Fragrance Butler featuring an assortment of scents to sample
  • Emergency Kits with band-aids, diapers and other must-haves
  • Handy purse-hooks under every table


Ticketmaster, the world’s leading live entertainment ticketing company, now has a retail location at Yorkdale Shopping Centre Concierge Desk in the Food Collection (Dine on 3).  You can access event information and purchase tickets at Concierge to a wide range of venues and entertainment options including sporting events, museums, theaters, performing arts and family shows. Did you purchase tickets from Ticketmaster online? You can conveniently pick them up at our Shopping Centre.  Stop by Concierge in the Food Collection (Dine on 3) for all of your Ticketmaster ticketing needs.

Hours of Operation:

Monday to Saturday: 9:30am to 9:00pm

Sunday: 11:00am to 7:00pm


The perfect shopping companion, Yorkdale’s Y Phone mobile app features a shopping centre directory, store promotions, real time parking availability, Dine on 3 reservations, the latest fashion trends and more. To download, visit your iPhone, Blackberry, Android and Windows App store.


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Sign-up and be entered in our monthly draw for a $150 Yorkdale gift card. Be the first to find out about what world-famous brands are coming next, special offers, style news and other inside information direct from Yorkdale.

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